Support

We answer every message ourselves, usually within a day.

Contact us

Email support@circleok.app — for help, questions, privacy requests, or anything else. Write in English, Croatian, Russian or Ukrainian.

Quick answers

The circle shows "Quiet today" but my parent is fine

"Quiet" is not an alarm — it only means no activity signal has come through yet today. It often clears on its own when the phone wakes up. Asking your parent to open CircleOK once sends a fresh update immediately.

My parent's phone stopped updating

Open CircleOK on their phone and check the home screen — it will name anything that needs attention (Background App Refresh, Motion access). The one-time charger automation in Settings → Automatic check-ins makes updates arrive every day without anyone remembering.

How do I add another family member?

Open the circle → Settings → family members → invite. The new caregiver enters the invite code in their own CircleOK app.

How do I delete my account and data?

Settings → Delete account, right in the app — it erases everything our servers hold, immediately. Lost the phone? Email us and we will do it for you after a short identity check. Details in our Privacy Policy.

Does CircleOK track location?

No location by default. There is one optional setting the parent can turn on themselves — "Share my place if my day goes quiet" — described honestly in the Privacy Policy.

Legal

CircleOK is made by Mariia Tararova, Rijeka, Croatia.